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Privacy Policy


About this Policy
ABC Tissue Pty Ltd (“ABC Tissue” or “we” “us” or “our”) is committed to protecting the privacy of any personal information it holds about individuals in accordance with the applicable laws. “Personal information” is information about an identifiable individual, as defined by applicable law. ABC Tissue has implemented measures to comply with its obligations under the relevant Australian privacy laws.

This policy forms part of our Terms and Conditions for use of this website, which you should also read

ABC Tissue collects your personal information to allow it to perform its business functions.

What personal information does ABC Tissue collect?

The types of personal information ABC Tissue collects will depend on the nature of your dealings with ABC Tissue and may (but does not always) include:

Your name; Personal and/or work contact details (e.g. phone numbers and email addresses);
Any information about you which you provide through promotions, competitions or customer surveys; and/or Payment details (e.g. credit card number).
If necessary, ABC Tissue may also ask you to provide it with additional personal information from time to time.

What if you don’t provide ABC TissueI the personal information it requires?

If you can’t, or won’t, provide ABC Tissue with the personal information it reasonably requires, ABC Tissue may be unable to provide you with the information, goods or services you have requested.

How does ABC Tissue collect my personal information?

ABC Tissue tries to collect personal information directly from you. That collection generally occurs when you:

Request information from, or have dealings directly with ABC Tissue;
Participate in a competition or trade promotion conducted by ABC Tissue;
Participate in a survey conducted by ABC Tissue;
Access or request information from ABC Tissue website;
Provide information to ABC Tissue via a customer service call.
In some circumstances however, ABC Tissue may also collect your personal information from third parties, but where it does so, it will ensure that it acts in accordance with relevant privacy laws.

ABC Tissue will take reasonable steps to ensure that you are aware of the purposes for which it collects your personal information.

How does ABC Tissue use my personal information?

ABC Tissue uses your personal information for purposes including (but not limited to):

Providing you with the goods or services you request;
Promoting and marketing ABC Tissue’s current and future products and services to you;
Informing you of upcoming events, special promotions and offers, discounts and other matters which ABC Tissue considers may be of interest to you;
Conducting research (including but not limited to client surveys) concerning ABC Tissue’s current and future products or services.
ABC Tissue may also use your personal information for other purposes not listed above which will be made clear to you at the time we collect that information, or for such purposes as may be required or permitted by law.

If ABC Tissue uses your personal information for direct marketing purposes, all correspondence sent to you by ABC Tissue will give you the opportunity to “opt out” of receiving any further direct marketing correspondence.

Will ABC Tissue give your personal information to anyone else?

In providing you the information, goods or services you request, ABC Tissue may be required to disclose your personal information to:

ABC Tissue’s contractors and service providers performing services including (but not limited to) preferred plumbers and installers, delivery services, marketing agencies, legal and accounting services, credit reporting and transport where required.

Other than those third parties referred to above, ABC Tissue will not disclose your personal information to any other third party unless it has reasonable grounds to believe:

If ABC Tissue provides your personal information to a third party, ABC Tissue generally requires the third party to protect your personal information in the same way we do.

Is my personal information secure?

ABC Tissue takes reasonable steps to ensure personal information it holds about you is protected from risks such as loss, unauthorised access, use, destruction, modification or disclosure.

No data transmission over the internet is totally secure. As a result, any personal information you send to ABC Tissue over the Internet (including via email) is sent at your own risk.

Your rights of access and correction

The accuracy of your personal information is important. ABC Tissue takes reasonable steps to ensure personal information it holds about you is accurate, complete, up-to-date, relevant and not misleading. If you believe that any personal information ABC Tissue holds about you is incorrect, please contact us on 02 xxx xxxx or

You have a general right to access the personal information ABC Tissue holds about you. You may contact us to request details of your personal information. ABC Tissue can deny your request in some circumstances and if it does so, will provide you with written reasons for that denial.

You also have the right to request the correction of personal information which ABC Tissue holds about you. You may do so at any time by contacting us 02 xxx xxxx or

ABC Tissue will endeavour to respond to you within 20 business days.

ABC Tissue Consumer Enquiries Privacy Statement

Calls to ABC Tissue may result in the collection of personal information that you provide during the Call. In relation to personal information provided during Calls, ABC Tissue collects, uses and discloses personal information in the following ways:

Customer Service: ABC Tissue will use the personal information you provide during Calls to assist in answering your query or addressing your complaint. This may include using information you provide to contact you following the Call in response to your query or complaint.

Quality: If your query or complaint relates to the quality of products or services provided by a ABC Tissue stockist or distributor then the personal information may be used to address that issue with the stockist or distributor in question. Generally, it will not be necessary to identify you when the complaint is raised with the stockist and distributor. If it is necessary, we will seek your consent first.

Changes to this Privacy Policy

ABC Tissue reserves the right to change this Privacy Policy from time to time. If ABC Tissue changes this Privacy Policy, it will notify you of the updated policy on this website and your continued use of this website following that posting will constitute your acceptance of the terms of the updated policy.